Product / Inbox
The moment a call ends it is in your inbox: a one-line summary, the transcript, the recording, and chips for Urgent, Appointment and how the caller felt. Search it, set a reminder, leave a note for your team, and get the same summary by text, email, push, Telegram, WhatsApp or Slack. On your phone, your tablet and your desktop.
Inbound and outbound, every line of your business, grouped by day with the newest first. The web app installs on your iPhone or Android home screen and runs full screen with push notifications; on a desktop it is the same inbox in a tab. Dark mode included.
Phone, tablet, desktop
One inbox everywhere; installable on iPhone and Android.
Summary, transcript, recording
Read it in a line, read it in full, or play it back.
Appointments by date
Calls where a booking was made, laid out as upcoming and past.
Only real calls
Spam and calls with no message are archived on their own.
A voicemail is something to listen to. An Elllo call is something to read: the summary tells you who called and why, the chips tell you whether it is urgent or a booking, and the sentiment tells you how it went. The Details tab, on Growth and up, lists everything the agent learned: the caller's details, the urgency, the intent, the time frame.
The problem
Most callers never leave one, the ones who do wait for a callback that takes days, and nothing in a voicemail tells you which call to return first. The numbers below are the measured ones.
leave a voicemail
of consumers, after failing to reach a company by phone; the rest hang up, and 82% would call a competitor. CallRail, September 2025, 1,000 US consumers
average response to a new lead
among the companies that respond at all; first-hour responders are about seven times as likely to qualify the lead. Harvard Business Review, 2,241 companies
of companies never respond
to a new lead at all, because nothing told them which message was a lead. Harvard Business Review
have gone elsewhere
of consumers, after failing to reach a company by phone, by the time a callback would have come. CallRail, September 2025
How Elllo helps
Every call is stored in full. The inbox is about what you do with it next: who to call first, what to say, who else needs to see it, and where it should go.
Set a reminder and the call comes back to the top of your list on the day you chose. Leave a note that your team sees under the call. Leave a reply, and the agent reads it to that caller the next time they call, once. Give a caller who left no name a name of your own. Copy a link that opens the call for a teammate. Select a batch by tapping their avatars and archive, move or delete them in one go; deleting a call removes its recording too.
Reminders
Tomorrow, in three days, next week: the call leads your list that day.
Call notes
For yourself and everyone on the line, with the author's photo.
Leave a reply
Read to the caller by the agent on their next call. Growth and up.
Called before
How many times a number has called, and the agent's memory of them.
Each summary goes out by email with the full transcript, by text, by push, in Telegram or WhatsApp, or into your team's Slack channel, with a link that opens the call. On Small business and up, add as many view-only users as you need and they get the same notifications; every line of your business sits in one shared inbox, switchable in place. Connect HubSpot or Clio and every call is logged on the right contact with its summary; webhooks send every finished call to your own server, Zapier, Make or n8n.
Six ways to be told
Email, text, push, Telegram, WhatsApp, Slack; Slack on Small business and up.
Your team
Unlimited view-only users and a shared inbox of every line. Small business and up.
HubSpot and Clio
Every call logged on the right contact, with the summary and a link. Small business and up.
Webhooks
Every finished call to your server, Zapier, Make or n8n, signed and retried.
1. Forward your number to Elllo
Bring your own number and go live in seconds — your agent works even if your phone is off. No tech skills required.
2. Agent answers every call
After each call you will get a one line summary, a call recording, a full transcript, and all caller details.
3. Capture every lead
Your agent captures leads, books appointments, provides quotes, and answers questions about your business.
4. Get notified instantly
Get an instant notification of every call and use 3rd-party integrations to automate your customer service flow.
The inbox, by plan
Search, categories, sentiment, reminders, notes, bulk actions and every notification channel but Slack come with every plan. The agent keeps answering after a plan's monthly allowance; those calls stay in the inbox and unlock when you move up. Transcripts and recordings are kept for the plan's window, counted back from the first of the month.
Starter
20 summaries a month; calls kept 30 days
Growth
200 summaries a month; calls kept 90 days; the Details tab; replies
Small business
Unlimited summaries, kept forever; view-only users, the shared inbox, Slack, HubSpot, Clio, webhooks
Ultimate
Everything above for three phone lines in one inbox
Every plan
Search, categories, sentiment, reminders, notes, email, text, push, Telegram
WhatsApp summaries are enabled on request on Small business and Ultimate.
What customers say
Elllo gives us peace of mind. Our phones are always answered, which improves response time, productivity and client experience. For a busy coworking space like The Village Hive, that matters a lot!
Charlotte Kirby
The Village Hive
Elllo is a great. It handles incoming calls effectively, leaving all callers in awe while helping to deal with spam calls.
Sergii Sopin
Technology entrepreneur
I am super impressed with Elllo. The team is amazing to work with and set up my bilingual Elllo agent. I am thrilled my Spanish-speaking clients can communicate with my voice agent without barriers.
Maria Diaz
Open Doors Legal
Compare
Voicemail / call log
Elllo
What you get
A number and a recording to listen to
A one-line summary, the transcript, the recording and the caller's details.
Which call first
Newest first, nothing else
Urgent, Appointment and Business call chips, sentiment, and a category sidebar.
Finding a call
Scroll
Search by name, number, summary, date or category, instantly.
The follow-up
A note on paper
A reminder on the call, notes for the team, a reply the agent reads to the caller.
Your team
Whoever holds the phone
Unlimited view-only users and a shared inbox of every line, each with their own notifications.
Where it reaches you
The phone's voicemail screen
Email, text, push, Telegram, WhatsApp or Slack, each with a link to the call.
Your CRM
If you type it in
Logged on the right HubSpot or Clio contact; webhooks for everything else.
Your data
Your carrier's rules
Encrypted at rest with per-customer keys; delete any call with its recording, or your account, any time.
Is there an app?
The Elllo web app installs on your iPhone or Android home screen and runs full screen with push notifications; on a desktop it is the same inbox in a browser tab. Native apps for the App Store and Google Play are on the way.
How long are my calls kept?
30 days on Starter, 90 days on Growth, and for as long as you have the account on Small business and Ultimate, counted back from the first of the month. You can delete any call, with its recording, at any time.
Can my team see the calls?
On Small business and Ultimate, yes: add as many view-only users as you need. They see the calls, get the same email, text, push and Telegram notifications, and can leave notes; they cannot change the agent. Every line of your business sits in one shared inbox.
Can I answer a caller from the inbox?
You can leave a reply for one caller, and your agent reads it to them the next time they call, once. Growth and up. Calling them back is a tap on the call; their number is right there.
What happens to spam?
Scam, spam and voice-harvesting calls are recognised and archived automatically, and so are calls where nobody left a message. Only real calls reach the inbox and trigger a notification.
Does it work with my CRM?
HubSpot and Clio Manage connect from your Account page on Small business and Ultimate; every call is logged on the matching contact with its summary and a link. For anything else, webhooks send every finished call to your own server, Zapier, Make or n8n.
Is my callers' data safe?
Caller details, transcripts, names and numbers are encrypted at rest with keys that are yours alone, and deleting your account destroys them. Sign-in is a one-time code, never a password.
When you can't answer your phone, calls are forwarded to your own personalized voice agent that can take messages, answer questions about your business, book appointments and more.
