Use cases / Coworking
Tours booked, day passes sold, meeting rooms and plan questions answered around the clock while your community manager stays with members.
Works 24/7
Evenings and weekends, every call answered.
Books the tour
Into a free slot in your calendar.
Quotes your plans
Desk, office and day-pass prices.
Texts the booking link
Day pass or room, sent during the call.
Your voice agent picks up while the manager is on a tour or fixing the printer, answers the pricing and plan questions from your own rate card, books tours into your calendar and texts day-pass and room links to callers.
Quotes your plans
Hot desk, dedicated desk, private office and day-pass prices, from your own rate card.
Books the tour
Into a free slot in your calendar, while the caller is on the line.
Texts the booking link
Day pass or meeting room, sent to the caller during the call.
Answers after 6 p.m.
Evenings and weekends, when the desk is locked and the key cards work.
Each call lands in your Elllo inbox with a summary, the transcript and the recording, tagged Urgent or Appointment, so the manager knows which callback comes first once the tour is over. The same summary reaches the team by text, email, push or Slack, whichever they read on the floor.
The problem
One person runs tours, billing, events and the phone. The caller who hits voicemail is the next member, and most of them will not try twice.
of the day in software
is where community managers say they spend it; 77% want more time with members, not less. Optix, 2024 survey of about 100 operators
have gone elsewhere
of consumers, after failing to reach a company by phone; 82% would call a competitor, and only 42% say they leave a voicemail. CallRail, September 2025, 1,000 US consumers
sign in the first week
of new members, at one space that tracked three years of tours; only 29% after 30 days. A callback that waits is a lead that cools. This Week In Coworking
call after-hours AI superior
service, when a business answers with an AI assistant after hours; 50% would book an appointment with one. CallRail, September 2025
How Elllo helps
Write your plans, your rates, your room prices and your hours once. The agent answers from that and nothing else, and says it is an AI assistant when asked.
Callers ask the same things every day: what a hot desk costs, whether there is a part-time plan, how flexible the terms are, what the boardroom costs by the hour, when they could move in. Elllo's knowledge base is where you write those answers once. The agent quotes your plans and rates, texts the caller your booking or day-pass link while they are still on the phone, and takes a message for anything you did not cover.
Knowledge base
Plans, rates, rooms, hours and move-in terms, in your words.
Texts the caller
Your booking, day-pass or room link, sent during the call.
Books the tour
Into your Google Calendar, labelled Appointment in your inbox and listed under Upcoming.
Remembers callers
A prospect who called before is greeted by name and picks up where they left off.
After each call you get the summary, the transcript and the recording, a sentiment read, and chips for Urgent, Appointment and Business call. Summaries go out by email, text, push, Telegram or your team's Slack channel. Add view-only users for the people who need to see calls but do not take them, and leave a reply for a caller that the agent reads to them when they call back. Running several locations? Each line gets its own agent, and the Ultimate plan puts three of them in one shared inbox.
Shared inbox
Every location's calls in one place, for the whole team.
Sentiment and categories
Urgent, Appointment and Business call chips on every call.
Transfers by name
A member asking for the manager is put through.
Works 24/7
Evenings and weekends answered the same way as noon.
1. Forward your number to Elllo
Bring your own number and go live in seconds — your agent works even if your phone is off. No tech skills required.
2. Agent answers every call
After each call you will get a one line summary, a call recording, a full transcript, and all caller details.
3. Capture every lead
Your agent captures leads, books appointments, provides quotes, and answers questions about your business.
4. Get notified instantly
Get an instant notification of every call and use 3rd-party integrations to automate your customer service flow.
Missed calls in numbers
An office inquiry from a team of four is worth several times that; private offices are two thirds of a typical operator's revenue. Elllo's Small business plan, with the knowledge base, calendar booking and Slack, is $97 a month. Prices: CoworkingCafe medians, 2026 and Q4 2024. Tenure: one five-site operator's reported average. The yearly figures are what one lost member a month would be worth, not a measurement.
Membership, $190 median
$2,280 a year · $27,360 for 12 lost members
Dedicated desk, $300
$3,600 a year · $43,200 for 12 lost members
Single private office, $600
$7,200 a year · $86,400 for 12 lost members
Day pass
$31 · the trial that becomes the membership
Meeting room, 2 hours
$90 · $45 an hour median
First-year revenue at the US medians (CoworkingCafe), USD; Canadian rate cards run about 20 to 30% lower.
What customers say
Elllo gives us peace of mind. Our phones are always answered, which improves response time, productivity and client experience. For a busy coworking space like The Village Hive, that matters a lot!
Charlotte Kirby
The Village Hive
Elllo is a great. It handles incoming calls effectively, leaving all callers in awe while helping to deal with spam calls.
Sergii Sopin
Technology entrepreneur
I am super impressed with Elllo. The team is amazing to work with and set up my bilingual Elllo agent. I am thrilled my Spanish-speaking clients can communicate with my voice agent without barriers.
Maria Diaz
Open Doors Legal
Compare
Voicemail / answering service
Elllo
Answers 24/7, weekends included
Voicemail, or a per-minute answering service
Yes. The agent answers every call in your space's name, evenings and weekends.
Quotes your plans and room rates
From a script, if at all
Yes. From the knowledge base you wrote: plans, rates, rooms, hours, move-in terms.
Books tours into your calendar
Sometimes
Yes. Into a free slot in your Google Calendar, while the caller is on the line.
Texts callers your booking link
Rarely
Yes. The agent texts your day-pass, room or booking link during the call.
Takes several calls at once
Queues
Yes. Up to 10 calls at the same time.
Serves several locations
One number each
Yes. Each line has its own agent; the Ultimate plan puts three in one shared inbox.
Tells you what happened
A voicemail to listen to
A one-line summary, the transcript and the recording, by email, text, push, Telegram or Slack.
Monthly cost
USD 250 to 300 a month for 30 to 50 calls
From USD 97 a month, flat. 14 days free, no credit card.
Does this replace our community manager?
No. It takes the phone so the manager stays on the floor. The agent answers questions, books tours and takes messages; your team gets a summary of every call and decides what to do next.
Can callers tell it is an AI?
It has a natural voice with real-time responses, and it says it is an AI assistant when a caller asks. Most callers simply get their question answered.
Do we need a new phone number?
No. You keep your number and forward missed, busy or all calls to your Elllo agent with a carrier code. It works on every carrier in Canada and the US, and you can switch forwarding off any time.
Can it book meeting rooms and sell day passes?
It can quote your rates and text the caller your booking or day-pass link while they are on the phone. Direct room booking depends on your booking system; tours book straight into Google Calendar on Business plans.
We have three locations. Does it work?
Yes. Each location keeps its own number and gets its own agent, and the Ultimate plan puts up to three lines in one shared inbox for the whole team.
What languages does it speak?
The agent answers in the caller's language and switches mid-call; multi-language comes with the Small business and Ultimate plans, set up for your account by the Elllo team.
What does it cost, and can we cancel?
The Small business plan is USD 97 a month, billed monthly after a free 14-day trial with no credit card; the Ultimate plan with three lines is USD 199. Annual billing gets 2 months free. Cancel any time from your Account page.
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Pick its name, voice and greeting, write what it knows once, and it answers your callers in real time, in their language, from your knowledge base and nothing else. Books, texts, transfers, remembers.
The moment a call ends it is in your inbox: a one-line summary, the transcript, the recording, and chips for Urgent, Appointment and how the caller felt. Search, reminders, notes, your team, your CRM.
Keep your number and forward the calls you miss. Elllo answers in your business's name, takes the message, books the appointment and sends you the summary. 24/7, up to ten callers at once.
Tell Elllo who to call and why. Your outbound agent calls them from your own number, in your words, and puts the recording and the summary in your inbox. One call, or a list on a schedule.
When you can't answer your phone, calls are forwarded to your own personalized voice agent that can take messages, answer questions about your business, book appointments and more.
