Product / Voice agent
Give it a name, a voice and a greeting. Write what it knows once. From then on it answers your callers in real time, in their language, quotes your prices and hours, books the appointment and takes a message for anything you did not cover. It says it is an AI assistant when asked.
Real calls our customers' agents have taken: how it greets, how it answers a question from the knowledge base, how it books.
Low-latency speech, so a caller gets an answer the moment they finish the question. Several callers at the same time, so the busiest hour of the week never gets a busy signal. Scam and robocalls are recognised and archived before they reach you.
Real-time conversation
A natural voice that answers as fast as a person would.
Up to 10 calls at once
No busy signal, whatever the hour brings.
Filters spam
Scam, spam and voice-harvesting calls are archived on their own.
Works 24/7
On its own number; forward the calls you miss, or all of them.
The agent never pretends to be a person: asked, it says it is an AI assistant for your business. It answers from your knowledge base and nothing else, so it never invents a price or a promise, and it takes a message for whatever you did not cover. On Small business and up it can run on the latest models from OpenAI, Anthropic, Gemini and more, assigned to your agent by the Elllo team.
The problem
A phone tree makes people press buttons; a voicemail makes them wait. Consumers say what they do instead, and what they think of an assistant that answers properly. The numbers below are the measured ones.
of callers reach a person
across 60 million calls to businesses; the rest meet a menu, a voicemail or a busy signal. Invoca, 2025 benchmark
of phone leads convert on the call
when someone answers and can deal with the question there and then. Invoca, 2025 benchmark
call after-hours AI superior
service, when a business answers with an AI assistant after hours instead of voicemail. CallRail, September 2025, 1,000 US consumers
would book with an AI assistant
of consumers say they would book an appointment with one; 82% would call a competitor after failing to reach a company. CallRail, September 2025
How Elllo helps
The knowledge base is where you write the answers once. The texts, the calendar and the names on your team are what the agent may do with them.
Callers ask what you charge, when you are open, where you are and whether you can take them this week. The agent quotes what you wrote in the knowledge base, texts the caller your booking link or address while they are on the phone, books the appointment into a free slot in your Google Calendar, and puts a caller through to the person on your team they ask for by name. Anything you did not cover becomes a message in your inbox.
Knowledge base
Services, prices, hours and location, in your words. Small business and up.
Texts the caller
Your website and booking link on Growth; any text you write on Small business and up.
Books appointments
Into your Google Calendar while the caller is on the line, labelled Appointment in your inbox.
Transfers by name
It knows the names on your team, never their numbers, and puts the caller through.
Its name, its voice and the first thing callers hear are yours to set from your Account page. It answers in the caller's language and switches mid-call. A caller who has called before is greeted by name and the agent recalls what they called about. Leave a reply for one caller and the agent reads it to them the next time they call, once. Give a caller who left no name a name of your own, and the agent uses it from then on.
Name, voice, greeting
Two voices on Starter and Growth, ten or more on Small business and up.
Every language
Answered in the caller's language, switching mid-call; on Small business and up, set up by the Elllo team.
Call memory
Returning callers greeted by name, their last call recalled. Growth and up.
Leave a reply
A message for one caller, read to them on their next call, once. Growth and up.
1. Forward your number to Elllo
Bring your own number and go live in seconds — your agent works even if your phone is off. No tech skills required.
2. Agent answers every call
After each call you will get a one line summary, a call recording, a full transcript, and all caller details.
3. Capture every lead
Your agent captures leads, books appointments, provides quotes, and answers questions about your business.
4. Get notified instantly
Get an instant notification of every call and use 3rd-party integrations to automate your customer service flow.
The agent, by plan
Starter and Growth agents take the message, filter the spam and send you the summary; Growth adds call memory and texting callers your links. Small business is where the knowledge base, other languages, the calendar, custom texts and transfers come in, for USD 97 a month. Ultimate is the same agent on three phone lines.
Starter
Name, two voices, greeting; takes messages; spam filtered
Growth
Call memory, texts your website and booking link, replies
Small business
Knowledge base, ten or more voices, every language, custom texts, calendar booking, transfers, choice of AI model
Ultimate
Everything above on three phone lines, each with its own agent
Every plan
Up to ten calls at once, 24/7, honest about being an AI
Multi-language and the choice of model come with Small business and Ultimate, set up for your account by the Elllo team.
What customers say
I am super impressed with Elllo. The team is amazing to work with and set up my bilingual Elllo agent. I am thrilled my Spanish-speaking clients can communicate with my voice agent without barriers.
Maria Diaz
Open Doors Legal
Elllo gives us peace of mind. Our phones are always answered, which improves response time, productivity and client experience. For a busy coworking space like The Village Hive, that matters a lot!
Charlotte Kirby
The Village Hive
Elllo is a great. It handles incoming calls effectively, leaving all callers in awe while helping to deal with spam calls.
Sergii Sopin
Technology entrepreneur
Compare
Phone tree / scripted bot
Elllo
A conversation
A menu, then a voicemail
Natural speech in real time; the caller just says what they want.
Knows your business
Only what was scripted
Yes. From the knowledge base you wrote, and only that.
Speaks the caller's language
Press 2 for Spanish, if it exists
Yes. Answered in the caller's language, switching mid-call.
Remembers callers
No
Yes. Greeted by name, their last call recalled, your reply read to them.
Does something on the call
Leaves a message
Texts your link, books into your calendar, transfers to the person they asked for.
Honest about being an AI
Depends on the vendor
It says it is an AI assistant for your business, every time it is asked.
Set-up
A consultant and a few weeks
You, from your Account page, in minutes: name, voice, greeting, knowledge base.
How does the agent learn my business?
From the knowledge base you write on your Account page: services, prices, hours, location and the answers to the questions you hear every day. It answers from that and takes a message for anything else, so it never invents a price.
Can I choose the voice?
Yes. Starter and Growth choose between two voices; Small business and Ultimate choose from ten or more. The name and the greeting are yours on every plan, and you can change them any time.
Can callers tell it is an AI?
It has a natural voice with real-time responses, and it says it is an AI assistant when a caller asks. Most callers simply get their question answered.
What languages does it speak?
The agent answers in the caller's language and switches mid-call. Agents start in English; multi-language comes with the Small business and Ultimate plans, set up for your account by the Elllo team.
What happens when it does not know the answer?
It takes a message. The call lands in your inbox with the summary, the transcript and the recording, and you get the notification the moment the call ends. Add the answer to the knowledge base and the next caller gets it.
Can it transfer a call to me or my team?
On Small business and Ultimate, yes. Give it the names of the people it may transfer to; a caller who asks for one of them is put through. The agent knows the names, never the numbers.
Can I hear it before my customers do?
Yes. Your agent has its own number from the moment it is set up: call it yourself, ask it what you would be asked, and adjust the greeting or the knowledge base until it sounds right. The trial is 14 days, no credit card.
When you can't answer your phone, calls are forwarded to your own personalized voice agent that can take messages, answer questions about your business, book appointments and more.
