Use cases / Home services
You are under a sink or on a roof when the phone rings. Elllo answers in your company's name, quotes your service-call fee, books the job and texts you the summary before you are back in the truck.
Answers at 9 p.m.
Evenings, weekends and heat waves.
Books the job
Into a free window in your calendar.
Quotes your fees
Service call, diagnostic, after-hours.
Filters the spam
Robocalls never reach your truck.
Your voice agent picks up while you are on the job, answers the price question from your own rate card, books the visit into your calendar and keeps the spam out.
Quotes your fees
Service-call fee, diagnostic charge, after-hours surcharge: from your own price list.
Books the job
Into a free window in your calendar, while the caller is on the line.
Answers at 9 p.m.
Evenings, weekends and heat waves, with the urgent calls flagged first.
Filters the spam
Robocalls and scam calls never reach your inbox or your truck.
Each call lands in your Elllo inbox with a summary, the transcript and the recording, tagged Urgent or Appointment, so you know whether the no-heat call or the quote request comes first. The same summary reaches you by text, email, push or Slack, whichever you check from the truck.
The problem
Not because the work is bad. Because nobody picks up, and when someone does, the caller is not asked to book.
of calls booked
by shops with fewer than five technicians, against 59% for companies with a call centre. ServiceTitan, 3,000+ businesses
booked after 6 p.m.
when the no-heat and no-cooling calls come in. A heat wave lifts HVAC calls 20% in a day. ServiceTitan
hire on response time
of homeowners say how fast you answer decides who gets the job; 53% are fine with AI taking the first call. Housecall Pro, 1,040 homeowners, 2025
a year per five points
of booking rate, for a 5 to 14-technician company. That is less than one extra booked call a day. ServiceTitan
How Elllo helps
Write your fees, your service area and your hours once. The agent answers from that and nothing else.
The caller's first question is the price, and the usual answer is "we don't have pricing in the office". Elllo's knowledge base holds your service-call fee, your diagnostic charge, your after-hours surcharge and the areas you serve. The agent quotes exactly what you wrote and takes a message for anything you did not cover.
Knowledge base
Your fees, trades, service area and hours, in your words.
Texts the caller
Your booking link or address, sent during the call.
Books the visit
Into your Google Calendar, labelled Appointment in your inbox.
Remembers callers
A customer who used you before is greeted by name.
Only 34% of HVAC calls reach a person. Elllo takes up to ten calls at the same time, filters the spam and robocalls out of your inbox, and sends the summary of each real call by text, email, push or Slack. Google Local Services bills you for an HVAC lead whether or not anyone picks up; Elllo makes sure someone does.
High concurrency
Up to 10 calls at the same time, no busy signal.
Eliminates spam
Scam and robocalls are archived automatically.
Summary to the truck
What is broken, where, and how urgent, by text or push.
Transfers emergencies
Give it your on-call tech's name and it puts the caller through.
1. Forward your number to Elllo
Bring your own number and go live in seconds — your agent works even if your phone is off. No tech skills required.
2. Agent answers every call
After each call you will get a one line summary, a call recording, a full transcript, and all caller details.
3. Capture every lead
Your agent captures leads, books appointments, provides quotes, and answers questions about your business.
4. Get notified instantly
Get an instant notification of every call and use 3rd-party integrations to automate your customer service flow.
Missed calls in numbers
A missed system replacement or a missed roof is thousands on its own, and the maintenance-plan customer behind it is worth more over the years. Elllo's Small business plan, with the knowledge base, calendar booking and call routing, is $97 a month. Ticket: Housecall Pro, about 2 million jobs, 2025. The yearly figures are what one lost job a month or a week would be worth, not a measurement.
Plumbing visit
$341 · $4,092 a year
HVAC repair
$1,205 · $14,460 a year
Water heater
$1,348 · $16,176 a year
HVAC replacement
$7,500 · one missed call
Roof replacement
$9,500 to $17,600 · one missed call
One lost job a month at the HomeAdvisor and Housecall Pro averages, USD.
What customers say
Elllo is a great. It handles incoming calls effectively, leaving all callers in awe while helping to deal with spam calls.
Sergii Sopin
Technology entrepreneur
Elllo gives us peace of mind. Our phones are always answered, which improves response time, productivity and client experience. For a busy coworking space like The Village Hive, that matters a lot!
Charlotte Kirby
The Village Hive
I am super impressed with Elllo. The team is amazing to work with and set up my bilingual Elllo agent. I am thrilled my Spanish-speaking clients can communicate with my voice agent without barriers.
Maria Diaz
Open Doors Legal
Compare
Voicemail / answering service
Elllo
Answers after 6 p.m.
Voicemail, or a per-minute answering service
Yes. The agent answers every call, evenings and weekends, and flags the urgent ones.
Quotes your service-call fee
"We don't have pricing in the office"
Yes. The agent quotes the fees you wrote into its knowledge base, and nothing else.
Books the appointment
A callback, when you are off the roof
Yes. Booked into a free window in your Google Calendar while the caller is on the line.
Texts the caller
No
Yes. The agent texts your booking link, address or form during the call.
Takes several calls at once
A busy signal
Yes. Up to 10 calls at the same time, none of them to voicemail.
Filters spam and robocalls
You answer them, or pay per minute for someone to
Yes. Spam and scam calls are archived before they reach your inbox.
Tells you what happened
A voicemail to listen to
A one-line summary, the transcript and the recording, by text, email, push or Slack.
Monthly cost
USD 200 to 1,200 a month for a dispatch answering service
From USD 97 a month, flat. 14 days free, no credit card.
Can it give prices over the phone?
It quotes exactly what you put in your knowledge base: a service-call fee, a diagnostic charge, an after-hours surcharge, hourly rates if you want them. It does not estimate repairs or parts, and it says so.
What about emergency calls at night?
It answers the same way at 2 a.m., flags the call Urgent, books into your on-call window if you have one, and texts you the summary at once. Give it the name of your on-call tech and it can transfer the caller directly.
Do I need a new phone number?
No. Keep your number and forward missed, busy or all calls to the agent with a carrier code. It works on every carrier in Canada and the US, and you can turn forwarding off any time.
Does it work with my field-service software?
Call summaries can go to Slack, email and text, to HubSpot, and to your own systems through webhooks or Zapier and Make. Direct Jobber, Housecall Pro or ServiceTitan sync is not built in today.
Will callers hang up on an AI?
It has a natural voice with real-time responses and says it is an AI assistant when asked. In a 2025 survey, 53% of homeowners said they are comfortable with AI handling the first call, and 97% said response time decides who they hire.
What does it cost, and can I cancel?
The Small business plan is USD 97 a month after a free 14-day trial with no credit card; annual billing gets 2 months free. Cancel any time from your Account page.
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Pick its name, voice and greeting, write what it knows once, and it answers your callers in real time, in their language, from your knowledge base and nothing else. Books, texts, transfers, remembers.
The moment a call ends it is in your inbox: a one-line summary, the transcript, the recording, and chips for Urgent, Appointment and how the caller felt. Search, reminders, notes, your team, your CRM.
Keep your number and forward the calls you miss. Elllo answers in your business's name, takes the message, books the appointment and sends you the summary. 24/7, up to ten callers at once.
Tell Elllo who to call and why. Your outbound agent calls them from your own number, in your words, and puts the recording and the summary in your inbox. One call, or a list on a schedule.
When you can't answer your phone, calls are forwarded to your own personalized voice agent that can take messages, answer questions about your business, book appointments and more.
