Use cases / Legal
When clients call to ask about prices and book consults, Elllo answers every call, explains your fees the way you would, books the consult live, and never gives legal advice.
Explains your fees
Fees and rate ranges, never advice.
Books the consultation
Into a free slot in your calendar.
Answers after hours
One in five calls comes after hours.
Speaks their language
Switches when the caller does.
Your voice agent picks up when you cannot, answers the fee question from the text you wrote, takes the other party's name for the conflict check and books the consultation into your calendar.
Explains your fees
Consultation fee, rate ranges and practice areas, in your words, never advice.
Books the consultation
Into a free slot in your calendar, while the caller is on the line.
Answers after hours
One in five calls arrives after hours. The agent takes them and flags the urgent ones.
Speaks the client's language
Spanish, Mandarin, Punjabi or French: the agent switches when the caller does.
Each call lands in your Elllo inbox with a summary, the transcript and the recording, tagged Urgent or Appointment, so you know which callback comes first. The same summary reaches you by text, email, push or Slack, whichever you read between hearings.
The problem
The caller wanted a cost estimate and a consultation. Most firms give neither on the first call, and the caller hires the next firm.
of firms answered
when a prospective client called, down from 56% five years earlier; 48% neither answered nor ever called back. Clio Legal Trends Report 2024, 500 firms
estimate the cost on the phone
although 66% of prospective clients want a cost estimate on first contact. Clio Legal Trends Report 2019 and 2024
convert with live booking
of qualified leads, when the consultation is booked on the call, against 12% when a callback is promised. Smith.ai Legal Intake Report, 3.2 million calls, 2026
move on within 48 hours
of consumers contact another attorney when they hear nothing back within two days. Martindale-Avvo consumer study
How Elllo helps
Write your practice areas, your fees and your intake questions once. The agent answers from that and nothing else, and says it is an AI assistant when asked.
Elllo's knowledge base holds what you want said: your practice areas, your consultation fee, your hourly or flat-fee ranges with your own wording ("fees vary with the matter"), your process and your intake questions, including the other party's name for the conflict check. The agent does not characterise the merits and does not advise. Every answer is one you wrote.
Knowledge base
Practice areas, fees, process and intake questions, in your words.
Books the consultation
Into your Google Calendar, with a confirmation text and your intake form link.
Texts the caller
Your intake form, your address or a document list, sent during the call.
Remembers callers
A client who called before is greeted by name, with a "called 3 times before" note for you.
About one in five law-firm calls arrives outside business hours. Elllo answers evenings and weekends exactly as it does at noon, takes up to ten calls at once, and flags the urgent ones. Clients more comfortable in Spanish, Mandarin, Punjabi or French get the same answers in their language. Give the agent the names of your team and an existing client who asks for you is put through instead of leaving a message.
Works 24/7
Evenings and weekends answered the same way as noon.
Speaks all languages
The agent answers in the caller's language and switches mid-call.
Transfers by name
An existing client asking for you or your paralegal is put through.
Summary and transcript
What the caller needs and how urgent, by email, text, push or Slack.
1. Forward your number to Elllo
Bring your own number and go live in seconds — your agent works even if your phone is off. No tech skills required.
2. Agent answers every call
After each call you will get a one line summary, a call recording, a full transcript, and all caller details.
3. Capture every lead
Your agent captures leads, books appointments, provides quotes, and answers questions about your business.
4. Get notified instantly
Get an instant notification of every call and use 3rd-party integrations to automate your customer service flow.
Missed calls in numbers
Firms already pay about $649 in marketing to make that phone ring once. Elllo's Small business plan, with the knowledge base, calendar booking and call routing, is $97 a month. Retainers: LawPay and MyCase, 2023 averages. Cost per lead: Lex Reception. The yearly figures are what one lost client a month would be worth, not a measurement.
Immigration
$1,973 · $23,676 a year
Trusts and estates
$2,172 · $26,064 a year
Criminal
$2,816 · $33,792 a year
Family law
$3,163 · $37,956 a year
Personal injury
$15,000 to $50,000 fee · one missed case
One lost retainer a month at the 2023 average retainer per practice area, USD; personal injury at 30 to 40% of a typical settlement.
What customers say
I am super impressed with Elllo. The team is amazing to work with and set up my bilingual Elllo agent. I am thrilled my Spanish-speaking clients can communicate with my voice agent without barriers.
Maria Diaz
Open Doors Legal
Elllo is a great. It handles incoming calls effectively, leaving all callers in awe while helping to deal with spam calls.
Sergii Sopin
Technology entrepreneur
Elllo gives us peace of mind. Our phones are always answered, which improves response time, productivity and client experience. For a busy coworking space like The Village Hive, that matters a lot!
Charlotte Kirby
The Village Hive
Compare
Voicemail / answering service
Elllo
Answers every call
Voicemail, or a per-minute answering service
Yes. The agent answers in your firm's name every time, day or night.
Explains your fees and services
"The lawyer will call you back about that"
Yes. Your consultation fee, rate ranges and practice areas, in the words you wrote, with the caveat you chose.
Books the consultation live
A callback, often extra per booking
Yes. Into a free slot in your Google Calendar while the caller is on the line, with a confirmation text.
Takes the other party's name
Sometimes
Yes, if you add it to the intake questions. It never characterises the matter.
Transfers an existing client to you
A message
Yes. Give the agent the names of your team and it puts the client through.
Answers in the client's language
Rarely
Yes. The agent answers in the caller's language and switches mid-call.
Tells you what happened
A voicemail to listen to
A one-line summary, the transcript and the recording, by email, text, push or Slack, with the urgent ones flagged.
Monthly cost
USD 250 to 300 a month for 30 to 50 calls, plus per-booking fees
From USD 97 a month, flat. 14 days free, no credit card.
Is an AI receptionist allowed under the rules of professional conduct?
A non-lawyer assistant may take messages, give the information you authorise and book appointments under your supervision; it may not give legal advice. Elllo answers only from the text you wrote, never characterises a matter, and says it is an AI assistant when asked. Check your own bar's rules on supervision and fee statements, and write your fee answers the way the rules require (for example, that fees vary with the matter).
Will it quote my fees?
Only what you put in the knowledge base: a consultation fee, hourly or flat-fee ranges, a retainer amount, with your wording. Leave fees out and it takes a message and books the consult instead.
Is the call confidential?
Calls are stored encrypted in your inbox and shared only with the people you add. Summaries sent to a chat app never carry the transcript or the recording; see the privacy policy for the sub-processors involved.
Do I need a new phone number?
No. Keep your number and forward missed, busy or all calls to the agent with a carrier code. Turn forwarding off whenever you want to take calls yourself.
Can it put a client through to me?
Yes. On the Small business plan you list the people it may transfer to by name; when an existing client asks for you, the agent transfers the call. Everyone else leaves a message or books.
Which languages does it speak?
The agent answers in the caller's language and switches mid-call; multi-language comes with the Small business and Ultimate plans, set up for your account by the Elllo team.
What does it cost, and can I cancel?
The Small business plan is USD 97 a month after a free 14-day trial with no credit card; annual billing gets 2 months free. Cancel any time from your Account page.
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Pick its name, voice and greeting, write what it knows once, and it answers your callers in real time, in their language, from your knowledge base and nothing else. Books, texts, transfers, remembers.
The moment a call ends it is in your inbox: a one-line summary, the transcript, the recording, and chips for Urgent, Appointment and how the caller felt. Search, reminders, notes, your team, your CRM.
Keep your number and forward the calls you miss. Elllo answers in your business's name, takes the message, books the appointment and sends you the summary. 24/7, up to ten callers at once.
Tell Elllo who to call and why. Your outbound agent calls them from your own number, in your words, and puts the recording and the summary in your inbox. One call, or a list on a schedule.
When you can't answer your phone, calls are forwarded to your own personalized voice agent that can take messages, answer questions about your business, book appointments and more.
